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Our solutions can be tailor-maked to fit high-volume, high-complexity business reception requirements and we can additionally develop bespoke solutions. Have questions? Please complete your information and we'll be in touch. Put Australia's leading online assistant solution to the test! We prepare to address your phone FREE for 7 days.

Yes. This is referred to as "call overflow". A lot of companies require their phone calls to be addressed just when they are unable to take the call themselves. For instance, if you tip out of the office for an hour or your in-house receptionist mosts likely to lunch, is on leave or is active on another call and you have numerous calls being available in at the one time.

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In such circumstances our assistants will after that answer the phone as if we remained in your office. You're always in control and can unwind knowing you will certainly never ever miss out on one more essential call once again!.

I've worked with OfficeHQ for many years over numerous various companies. After having troubles previously with another carrier (who were missing telephone calls cardinal wrong), it's been so good to be able to depend on prompt, specialist phone call answering.

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My clinical practice has grown very quick and lately they have been able to action in and conserve the day when other staff were ill with Covid. For the degree of solution they provide, they can never ever be the cheapest out there. Their client service is outstanding and they clearly satisfaction themselves on this.

Running a dynamic legislation technique, there are a whole lot of relocating parts I need to stress over. Many thanks to the unwavering expertise of OfficeHQ, reception services isn't among them. Over the 10 years I have actually been with OfficeHQ they have actually supplied only the very best service I might wish for.

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The solution was very simple to set up and costs a portion of what it would to hire an assistant. We have actually been with OfficeHQ for a number of years now and couldn't be happier with the solution we receive - top virtual receptionists. Function is taken care of nicely and properly and we understand our customers remain in good hands

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My consumers and possible clients have only ever commented favourably on the solution; I don't believe anyone has actually realised it's not my own reception. They are additionally efficient stopping telemarketers. For the core function of responding to telephone calls properly, providing a great impression and precisely taking messages, 5 star.

Is constantly answered by team. We have been utilizing OfficeHQ for over eight years currently.

This implies just pertinent telephone calls obtain with to me, so I do not obtain interrupted when I'm right in the center of something! We have located making use of OfficeHQ's remote receptionist service exceptionally useful to our firm. It has freed up our team to reply to customers on our terms, minimising disturbances throughout the functioning day and allowing reliable and succinct communications.

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Initially, I was fretted about not being in control of our own phone calls, but I have been verified wrong and the service has actually exceeded my expectations. I would suggest OfficeHQ to anyone thinking about digital services. Great company and very courteous. They have actually made company life a lot easier to run.

Extremely recommend (medical virtual receptionist). We have utilized this solution for over 2 years I would highly recommend OfficeHQ to any person! Specifically tradies and launch. Customers like it when their phone calls are responded to, and OfficeHQ has actually responded to every one for us. OfficeHQ offers us the guarantee that no telephone call will certainly be unanswered, which is incredibly important for a service-based service.

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In addition, having access to our very own OfficeHQ portal makes managing our account very easy. I have been using OfficeHQ for 16 years. The very best thing I have done for my business. Now possible clients are responded to on time and in the most expert means. It is essential that my consumers can constantly have their phone calls addressed rapidly in a specialist manner which creates a great initial perception.

We had actually diverted our phones to them whilst overseas. We use this solution as a small company proprietor for when we are away or overseas - small business receptionist. They do an extraordinary job and I understand my customers are in the finest hands with this solution. We have actually been using OfficeHQ's virtual phone answering services for the very best component of a decade and it's been an excellent way to ensure new client queries are never ever missed out on, along with successfully managing enquiries from jobseekers.

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We never ever miss out on a company opportunity yet do not have function staffing issues to deal with. I can't tell you exactly how fantastic it's been to work with OfficeHQ.

The group has called to clarify and enhance our treatments to ensure the best feasible experience for our customers. OfficeHQ were always professional and just nicest individuals on the other end of the line!

We needed a service where our telephone call are always addressed on schedule and OfficeHQ have actually been assisting us with these for over 5 years now. Really delighted with the service up until now. The worse thing for a client is to call a service and there is no answer or the call mosts likely to voicemail.

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As businesses we work so tough to promote our solutions and we need to be there for the customer when they make a decision to connect. We are commonly on the phone already with other clients or active with various other job, so having the phone calls responded to by somebody else aids us juggle points.

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This enables the personnel to prioritise their time so that when they are returning the telephone call they can dedicate their full attention to this particular customer. We prepare to stay with OfficeHQ, are grateful for their services and would certainly suggest. We utilize OfficeHQ for our little organization, our after-hours calls get sent to their reception team and it has been absolutely nothing yet an enjoyment functioning with their reception team.

Budget-friendly and great client service. We've been utilizing OfficeHQ for several years as our after-hours reception solution and found that they have constantly been exceptionally expert and polite to our customers. We constantly get an e-mail with the message within minutes of them taking the phone call. Highly suggest. OfficeHQ have addressed our telephone calls for a couple of years, couldn't be happier with their expertise and degree of solution.